Virginia Arts Festival Policies
Individuals should not attend if feeling sick or experiencing cold or flu-like symptoms, have been diagnosed with, or believe to have contracted, COVID-19, or have been in contact with an individual diagnosed with COVID-19 within the past 14 days.
Because COVID-19 is highly contagious, there is a risk of exposure in any place where people gather. Virginia Arts Festival is taking appropriate steps to create a safe environment for all patrons, artists, and staff. Attendees of Virginia Arts Festival events assume all risks associated with the possibility of exposure to or contracting of any illness.
Tickets for Virginia Arts Festival events may be purchased online at secure.vafest.org, over the phone at (757) 282-2822, or through a production or venue partner’s sales channels. There are many unapproved entities which claim to sell tickets to Virginia Arts Festival events, but Virginia Arts Festival is not liable for such purchases. When buying tickets, always be sure to use a legitimate sales channel.
All programs, artists, repertoire, prices, performance dates, times, and venues are subject to change. All sales are final. No refunds or exchanges. Additional fees apply to ticket prices shown.
No children under the age of 6 are permitted to Virginia Arts Festival events, except for Virginia International Tattoo, Williamsburg Live, Perry Pavilion events, or free events. Other events may have differing policies specified on the performance ticketing page. No babes in arms. Every individual, regardless of age, music have a ticket. Child discounts available for most performances.
Latecomers may be subject to delayed or relocated seating at the discretion of Front of House staff.
We understand that you must have confidence when deciding to purchase tickets to Virginia Arts Festival performances. The Festival is committed to flexibility for ticket-holders. If an event is canceled or postponed, we offer flexible exchanges to another event, exchanges for a gift certificate for future performance, the opportunity to support the Festival through a donation of the value of your tickets, or a full refund. As always, if you have questions when making a ticket purchase, you can call our helpful Box Office staff at (757) 282-2822. We look forward to seeing you at a performance soon.
Package tickets must be purchased as part of a single order to receive package discount (3 performances 10% off, 4 or more 15% off) and reduced fees (standard processing and credit card fees will be replaced with a flat $8 fee, plus any applicable venue fees).
Future purchases within the same season will receive a 15% add-on discount and are subject to all standard processing, credit card, and venue fees.
* Not all performances are eligible for discounts - these tickets will remain full price, but will count toward the total number of performances as part of a package.
Virginia Arts Festival presents events in many venues, which comply with the ADA (Americans with Disabilities Act). Virginia Arts Festival is committed to providing a safe, accessible, and compliant experience for all patrons. Should any such needs not be met, or special accommodations be required, please contact the Box Office prior to an event at (757) 282-2822.
Virginia Arts Festival seeks to foster a safe and enjoyable experience for all patrons, staff, and artists. Any behavior considered to impede these goals may be cause for dismissal of any individual at the discretion of Virginia Arts Festival or the host venue.
I. Information Collection
The completion of certain commerce transactions which occur on Virginia Arts Festival website require constituents complete the registration process and provide some personal information. Such personal information is not sold to third parties.
II. Constituent Outreach
If a constituent provides an email address, Virginia Arts Festival may use that point of contact for direct messages, as well as for marketing, fundraising, and other informational purposes. Any email sent as a mass informational contact includes an option to opt out of future email communications to that point of contact.
III. Third Parties and Constituent Information
Virginia Arts Festival may communicate with a provided contact point with information on behalf of a third party organization, but never provides or sells to third party organizations a constituent’s personal contact information for the purposes of communications. Virginia Arts Festival reserves the right to share data of constituents who attend co-produced events with relevant production partners.
IV. Financial information
Constituent credit card information may be encrypted and stored in a secured database, and may be used for the purposes of recurring transactions authorized by the credit card holder. Virginia Arts Festival employees with access to constituent information only have access to a secured, encrypted representation of a constituent’s credit card information.
V. Third Party Sites
Virginia Arts Festival websites may indefinitely use and store cookies and tracking tags that collect anonymous data from site visitors. Such tools are often implemented by third party organizations on Virginia Arts Festival’s behalf, and data is not distributed beyond the means expressed in this policy. With an appropriate browser setting, a user may disable cookies and tags, but this may affect some expected web functionality of most sites.
The websites of Virginia Arts Festival and its affiliated events do not knowingly collect information from children under the age of sixteen years old without parental consent. If a parent is concerned that data from a child was collected unknowingly, please contact 757-282-2800.
VII. GDPR Compliance
In accordance with the General Data Protection Regulation (GDPR), residents of European Union member states have the right to access their personal information and request it be amended or erased, and may object to the use of their personal data, and may request such updates by contacting email@example.com. The third party services used by Virginia Arts Festival are GDPR compliant.
While Virginia Arts Festival maintains an appropriately high data security standard, it hereby disclaims any liability for misuse, loss, alteration or use inconsistent with this policy.
Specific venues may have additional policies which can be found below:
- Seven Venues: Chrysler Hall, Attucks Theatre, Harrison Opera House, SCOPE
- Sandler Center for the Performing Arts
- Ferguson Center for the Arts